Custom software & applied AI

AI workflow automation that connects the whole job.

A capable model is one part of a business workflow. The Harness Lab builds the surrounding software: intake, integrations, tool permissions, review steps and a clear handoff to the people responsible for the result.

Find the repeatable work between your systems

Useful starting points include reading incoming documents, extracting details into a structured record, preparing a report, drafting a client response or moving approved information between applications. The right scope depends on the source material, the systems your team already uses and the cost of getting a step wrong.

We begin with an example of the current process and the output you need. That makes it possible to separate routine transformations from interpretation and decisions that require a person.

Build an explicit path from intake to approval

Intake: identify the request and preserve its source documents.
Preparation: normalize records and gather the context the next step needs.
Interpretation: use a model where reading or classification adds value.
Validation: check required fields, calculations and source references.
Review: give a person the evidence and proposed result before an important external action.

Deterministic calculations belong in code. Model output should be checked before it becomes an instruction to another system. Permissions, spending limits and handling for missing information are part of the workflow design.

A concrete example: landman title research

Our landman title workflow work connects document reading, instrument organization, source-linked runsheets and report preparation through TitleDesk Agent. It illustrates why a useful result needs evidence and a format a reviewer can use, as well as a model response.

Keep the scope reviewable

A project brief should identify the input, expected output, integration permissions, acceptable failure behavior and how the finished workflow will be checked. We can then design a focused integration or a larger custom application around those requirements.

For the technical approach, read about workflow automation engineering. To discuss a project, tell us which manual process you want to connect.